Adding New Contacts – Office 365

Office 365 Valley Computer Systems

Keep track of everyone you communicate with by creating and editing contacts in Outlook. Once you’ve saved someone as a contact, you can type the first few letters of their name into an email, and Outlook will fill in their email address for you.

Add a contact from an email

  1. Right-click a name on the To, Cc, Bcc, or From line.
  2. Select Add to Outlook Contacts.
  3. Add any additional details you want.
  4. Select Save & Close.

Add a contact from scratch

  1. Select People> New Contact.
  2. Add any additional details you want.
  3. Select Save & Close.

What is Microsoft Office 365

Office 365 Valley Computer Systems

Depending on your subscription plan, some of the benefits of Office 365 for business could include:
1. The latest Office apps, like Word, Excel, PowerPoint, and Outlook.
2. The ability to install on PCs, Macs, tablets, and phones.
3. 1 TB of OneDrive cloud storage.
4. Frequent updates and upgrades not available anywhere else.

With a subscription to Office 365, you can get the latest version of Office, extra One Drive storage, plus Office mobile apps so you can get things done on just about any device.

Here’s how it works. For a low monthly or yearly cost, you get the latest version of Office apps to install on your PC or Mac. And you’ll continue to get new updates. Everything from small tweaks to brand new features. And because it works with all your devices, you can start creating on your PC or Mac, continue editing on your tablet, and then finish up on your phone.

All this is possible because you can save your files to the cloud on OneDrive and get to them from anywhere. Store any type of file, including images, spreadsheets, presentations, and more.

Office 365 comes with mobile versions of Office for all your devices.
These mobile apps come with premium features that you can’t get anywhere else.

Think of Office 365 as your corner of the cloud. It’s the Office you know and love, built for the modern world so you can use it from anywhere.

Office Depot Pays $25 Million To Settle Deceptive Tech Support Lawsuit

Office Depot and Support.com, Inc, a tech support software provided from California, agreed to pay $25 million and $10 million respectively for allegedly tricking their customers into paying for millions of US dollars worth of computer repair services using fake malware scans.

According to a press release issued by the U.S. Federal Trade Commission (FTC), the agency will use the money received after the two settlements are paid to provide refunds to customers that were impacted by the allegedly deceptive tech support offered by Office Depot and Support.com.

“Consumers have a hard-enough time protecting their computers from malware, viruses, and other threats,” said FTC Chairman Joe Simons. “This case should send a strong message to companies that they will face stiff consequences if they use deception to trick consumers into buying costly services they may not need.”

The FTC said that Support.com in cooperation with Office Depot allegedly sold costly computer repair services to customers using PC Health Check to persuade clients to pay for tech support services “from Office Depot and OfficeMax, Inc., which merged in 2013.”

From at least 2009 to November 2016, Office Depot, Inc. (“Office Depot”), its subsidiary OfficeMax, Inc. (“OfficeMax”) (collectively, “Office Depot Companies”), and its tech-support services vendor throughout this time period, Support.com, Inc. (“Support.com”), made misrepresentations to consumers regarding the security of their computers. Support.com provided the Office Depot Companies with the “PC Health Check Program,” a software program designed as a sales tool to convince consumers to purchase diagnostic and repair services.

A whistleblower told KIRO 7 reporters that Office Depot employees were forced at the time by internal procedures to use the PC Health Check PC diagnostics software to show, in most cases, a malware infection on the user’s PC.

Afterward, Office Depot’s employees would then offer to repair the “affected” computers through a procedure that would usually incur extra charges.

KIRO 7’s reporters took new computers to both Washington and Oregon Office Depot stores where four of the six laptops were found to be infected with malware and the employees offered to clean them for extra payment.

The reporters subsequently took the six computers to the IOActive security firm from Seattle to confirm the Office Depot malware results, but no traces of malware were found.

FTC says in a blog post detailing this issue that “Many consumers who got false scan results bought computer diagnostic and repair services from Office Depot and OfficeMax that cost up to $300. Suppport.com completed the services and got a cut of each purchase.”

“For example, one OfficeMax employee complained to corporate management in 2012, saying ‘I cannot justify lying to a customer or being TRICKED into lying to them for our store to make a few extra dollars’,” says the FTC press release.

Also, “Despite this and other internal warnings, Office Depot continued until late 2016 to advertise and use the PC Health Check program and pushed its store managers and employees to generate sales from the program, according to the complaint.”

FTC’s investigation and the settlement could very well be a direct cause of a letter sent to the FTC Chairwoman Edith Ramirez by Senator Maria Cantwell’s office on November 18, 2016, asking the agency to investigate Office Depot’s alleged practices of misleading their clients into buying unneeded computer repair packages.

Office Depot Pays $25 Million To Settle Deceptive Tech Support Lawsuit

Update your computer’s Google Chrome

To make sure you’re protected by the latest security updates, Google Chrome can automatically update when a new version of the browser is available on your device.

With these updates, you might sometimes notice that your browser looks different. 

Get a Chrome update when available

Normally updates happen in the background when you close and reopen your computer’s browser.

If you haven’t closed your browser in a while, you might see a pending update

Chrome Icon - Valley Computer - 206.730.1111
  1. On your computer, open Chrome.
  2. At the top right, look at More
  3. If an update is pending, the icon will be colored:
    • Green: An update’s been available for 2 days.
    • Orange: An update’s been available for 4 days.
    • Red: An update’s been available for 7 days.

To update Google Chrome:

Chrome Icon - Valley Computer - 206.730.1111
  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Update Google Chrome. If you don’t see this button, you’re on the latest version.
  4. Click Relaunch.

The browser saves your opened tabs and windows and reopens them automatically when it restarts. If you’d prefer not to restart right away, click Not now. The next time you restart your browser, the update will be applied.

Users are reporting duplicate copies of messages in their sent folder

Our accounts consistently get double messages in the sent folder. The recipient only receives one copy, but there are always two in the sent message folder.

The cause of this phenomenon depends on the type of email account involved. In the case of IMAP accounts, Outlook saves a sent message in the IMAP account’s Sent message folder and your IMAP mail provider may also save a copy. The result is two messages in the Sent Items folder every time you send a message. This seems to be most common with Gmail accounts, but other IMAP accounts may be affected as well.

Change the IMAP Account’s Sent Options

First, check your settings for saving Sent items. Open File, Account Settings. Double click on your IMAP account then click More Settings. In Outlook 2013 and 2016, look on the Advanced tab.

Outlook Duplicates Sent - Valleycomp.net - 206.730.1111

In Outlook 2010, check the options on the Sent Items tab.

Outlook Duplicate Sent - Valleycomp.net - 206.730.1111

Choose the option for Do not save copies of sent items and send a test message to see if the problem persists.

Change Outlook’s Global Options

If you have only one email account in your profile, you could use the option to not save sent messages.

This is in File, Options, Mail, in the “Save messages” section, uncheck the option to Save copies of messages in the Sent folder.

Outlook Duplicate Sent - Valleycomp.net - 206.730.1111

Note that this setting will apply to all accounts – if you have more than one email account configured, you will not save sent items for any account.

For this reason, you need to be careful using the global setting in File, Options as not all mail servers will save a sent item for you when sending.

It’s better to disable the option to save sent items on the More Settings, Sent folder tab.

Update Outlook Address Book with Exchange

You need to update your Outlook address book from Exchange server

1.            Select the Send/Receive tab in the upper left corner of Outlook.

2.            Click on the Send/Receive Groups drop down menu, then Download Address Book…

Outlook - Valleycomp.net - 206.730.1111

3.            The Offline Address Book window will appear. Make sure the following options are selected:

–              De-check the Download changes since last Send/Receive option

–              Make sure the \Global Address List is selected from the Choose address book drop down menu

–              Click the OK button at the bottom.

4.            The most recent version of the Global Address List will be downloaded.

5.            Close Outlook when the download has finished. Re-open Outlook and log in; the Global Address List should now contain the most recent information.

Windows 10 can now automatically roll back problematic updates

Windows 10 Updates - Valleycomp.net - 206.730.1111

Windows 10 will now automatically remove the recently installed updates when it detects incompatibility issues that lead to startup failures.

From Microsoft: Windows automatically installs updates to keep your device secure and running at peak efficiency. Occasionally, these updates can fail due to incompatibility or issues in new software. Your device has recently recovered from a startup failure if you have received this notification: “We removed some recently installed updates to recover your device from a startup failure.” If Windows detects this, it will try to resolve the failure by uninstalling recently installed updates. This is only done when all other automatic recovery attempts have been unsuccessful.

According to the support document, Windows will continue to prevent “problematic updates” from automatically installing for the next 30 days following a rollback. “This will give Microsoft and our partners the opportunity to investigate the failure and fix any issues,” Microsoft says. After the initial 30 days, Windows will try to install the offending updates again.

Keep Facebook From Spying on You Without Deleting Your Account

You can protect yourself from some of Facebook’s worst tendencies without cutting it out of your life entirely. 

Mozilla’s new Facebook Container Extension will let you use the social network almost completely like normal while also disabling its ability to track you in particularly unsavory ways. Once you set up the extension, Firefox deletes all your Facebook information from itself and only connects to Facebook from inside a software “container.” The practical result is that you can look through a sort of one-way mirror to see into Facebook, but Firefox keeps Facebook from looking out.

This helps protect your privacy, but it does come with a few downsides. It may break services if you log into them with Facebook and it will break “Like” and “Share” buttons that are embedded on non-Facebook pages. Of course, that’s part of how Facebook tracks you around the web, so it’s a feature not a bug.

If you’re serious about your privacy, it might be wise to make the jump to Mozilla’s Firefox anyway. Perhaps more importantly, as a non-profit company that makes the lion’s share of its money through search engine royalties, Mozilla can actually afford to take your privacy seriously.

Solid State Drive (SSD)

Windows supports certain features that SSD’s need to operate at optimum velocity, but it doesn’t enable them by default. This means that you have to come in and change OS settings to support the full potential of your SSD.

Solid State Drive (SSD)
Solid State Drive (SSD) installed by Valley Computer

1. Enable AHCI

The Advanced Host Controller Interface (AHCI) is a paramount feature for ensuring that Windows will support all of the features that come with running an SSD on your computer, especially the TRIM feature, which allows Windows to help the SSD perform its routine garbage collection. The term “garbage collection” is used to describe the phenomenon that occurs when a drive gets rid of information that is no longer considered to be in use.

To enable AHCI, you’ll have to enter the BIOS of your computer and enable it somewhere within its settings. I can’t tell you exactly where the setting is, as each BIOS functions differently. You’ll have to do a bit of hunting. Chances are that newer computers will have this enabled by default. It’s most recommended that you enable this feature before installing the operating system, although you might be able to get away with enabling it after Windows has already been installed.

2. Enable TRIM

We’ve talked about TRIM enough in the previous section. You could see how such a feature would benefit your computer’s speed greatly, so let’s get to enabling it!

Open up your command prompt and enter the following: 

fsutil behavior set disabledeletenotify 0

Solid State Drive (SSD)
Solid State Drive (SSD) installed by Valley Computer

3. Disable Scheduled Defragmentation

Because the SSD is a solid media with no moving parts, you often don’t see a performance drop due to file fragmentation. Therefore, there’s no need to actually defragment the drive as frequently as you would defragment a mechanical HDD. Access your Start menu, click “Accessories,” click “System Tools,” and then click “Disk Defragmenter.” Click “Configure schedule,” Once in the schedule configuration window, un-check the box labeled “Run on a schedule.” Click “OK,” and you won’t have to worry about scheduled defragmentation again.

4. Disable Hibernation

Windows occupies at least 2 GB for the hibernation state image. If you want to keep it, that’s fine by me, but you’re not getting all the juice you can out of your drive. Type “powercfg -h off” in your command line to disable it. You’ll be thankful for those two extra gigabytes when you have an intense game to install on it!

5. Disable Prefetch and Superfetch

Windows sometimes places information in your physical memory and virtual memory belonging to programs that you don’t currently use, but use very often. This is known as “Prefetch” and “Superfetch.” If you are stuck with having to cope with virtual memory on your SSD, you’re better off just doing away with these two features. You can find them on your registry editor under. Set both values to zero and be done with it!

HKEY_LOCAL_MACHINE\CurrentControlSet\Control\SessionManager\Memory Management\PrefetchParameters

6. Disable ClearPageFileAtShutdown and LargeSystemCache

Windows is quick to implement things that are no longer necessary. An SSD operates on flash memory, making it possible to easily overwrite things on the disk. Therefore, the page file doesn’t need to be erased while the computer’s shutting down. This will make the Windows shutdown process much faster. LargeSystemCache, on the other hand, exists primarily in Server versions of Windows, and tells the computer whether to use a large cache for pages on the drive.

HKEY_LOCAL_MACHINE\CurrentControlSet\Control\SessionManager\Memory Management

7. Set the “High Performance” Power Option

When your SSD powers on and off all the time, you’ll notice a slight lag whenever you use your computer after you’ve been idle for a while.

To switch your power options, access your control panel, click “System and Security,” and then click “Power Options.” Select “High Performance” from the list. You might need to click “Show additional plans” to find it.

Microsoft Outlook Support

As business professionals, we live in email day in and day out. So when something goes wrong with Outlook, it can be pretty stressful! Fortunately, you have an Outlook expert in your back pocket for situations like that.

As you might already know, I run a computer support help desk for businesses and residential clients, specializing in Microsoft Outlook support and Office 365 transitions. I understand how important it is to have your Outlook and other Microsoft products running smoothly, and that’s why we offer convenient remote support so you don’t even have to leave your home or office to get the problem solved. Not only can we get your email back up and running quickly and your Microsoft Office 365 configured properly, but we also offer traditional computer repair services such as virus removals, tune-ups and online backup.

Don’t hesitate to reach out to me next time you need computer support, desk phone number is 206.730.1111 Jeff

Valley Computer - Microsoft Outlook Support
Microsoft Outlook Support